Final Project

Speaking again of the example of Urban Behavior, as I commented in the previous post, the people who work there are friendly but there are many things that need to be worked on in terms of customer service, not because it is bad but because it can be much better.  Perhaps, being a clothing store, the workers do not believe that it is necessary to have so much contact with customers, since more than anything people go, look at clothes, buy and leave. But good service helps improve people's shopping experience. Showing that you want to help in a pinch or that you care about your customers can often make for better customer service. Some things that could be done to improve customer service could be: Having someone outside to greet and invite people in will help you get more customers and make them feel welcome. Having an employee who is helping, when customers see that employees are looking out for them, helps customers feel comfortable with the store and come back. Be more friendly,...

Urban Behavior.  It is a clothing store located in the Metropolis shopping center at Metrotown station. It is a store that sells mostly women's clothing, with affordable prices if we take into account the prices of other stores in Vancouver. At first glance the place looks nice, you want to go see what they have, inside the place is clean and although there is no one to invite you to enter or receive you at the entrance it seems a good place, especially for students due to prices. Inside, the clothes, which are mostly very youthful, are arranged by style in the different areas of the store, leaving the oldest at the back and what is fashionable up front, which helps a lot to have the attention of customers to enter and in turn invite them to buy. The workers are friendly although they tend to be very serious. This shows a big difference in service as normally people here are very friendly in customer service. This can cause the customer to have negative impressions of the customer ...

First of all, we must bear in mind that customer service is very important since depending on the experience that customers have in a company, they will request your services again or not. First impression. That is why a good customer service strategy is very important, starting with the presentation of the company and the workers that you will see when you enter, because appearance can say a lot about how work is done in some companies and customers have those "Moments of the truth". That is why the image is as important as the first impression. Communication. Having good communication is always going to be very important, especially if we talk about customer service, since we have to be clear enough so that any customer can understand what we are trying to tell them. In addition, maintaining good communication with our clients will help us to know what they need and how we can make them more satisfied with our work and exceed their expectations. Great service.  The attitude...