Customer Service Experience

Urban Behavior. 

It is a clothing store located in the Metropolis shopping center at Metrotown station. It is a store that sells mostly women's clothing, with affordable prices if we take into account the prices of other stores in Vancouver.

At first glance the place looks nice, you want to go see what they have, inside the place is clean and although there is no one to invite you to enter or receive you at the entrance it seems a good place, especially for students due to prices. Inside, the clothes, which are mostly very youthful, are arranged by style in the different areas of the store, leaving the oldest at the back and what is fashionable up front, which helps a lot to have the attention of customers to enter and in turn invite them to buy.

The workers are friendly although they tend to be very serious. This shows a big difference in service as normally people here are very friendly in customer service. This can cause the customer to have negative impressions of the customer service and, in turn, of the store since the attitude of the employees is an important part of what makes customers loyal and decide to invite more people to visit. go to the place Also, normally someone is expected to ask you if you are looking for something in particular or if you need help, but in this case it is different, there are few workers and most of them are at the checkouts getting paid. For these types of places, hospitality is very important, making the customer feel welcome, since they must be encouraged to buy in our store.

 There is always someone to help in the fitting rooms, although they were closed for a long time due to covid, now you can go in and try on the clothes you want. Although the fitting rooms look a bit shabby inside, they have enough space to change comfortably. On the other hand, it is necessary to leave the fitting room to be able to see yourself in the mirror, which depending on the person can be uncomfortable.

Personally, the times I have gone I have always had good service despite the fact that whenever I have gone there are many people either looking at clothes or buying, I think the service in the fitting rooms is very good since the lady who is in charge from that area is very attentive