Successes & Weaknesses

Speaking again of the example of Urban Behavior, as I commented in the previous post, the people who work there are friendly but there are many things that need to be worked on in terms of customer service, not because it is bad but because it can be much better.

Perhaps, being a clothing store, the workers do not believe that it is necessary to have so much contact with customers, since more than anything people go, look at clothes, buy and leave. But good service helps improve people's shopping experience. Showing that you want to help in a pinch or that you care about your customers can often make for better customer service. Some things that could be done to improve customer service could be:

Having someone outside to greet and invite people in will help you get more customers and make them feel welcome.
Having an employee who is helping, when customers see that employees are looking out for them, helps customers feel comfortable with the store and come back.
Be more friendly, the fact of smiling at customers shows that you are really comfortable with your work, and you are interested in your customers having a good service and you want them to come back.

Improve service to have loyal customers. Even if they have frequent customers they don't care too much about them, what they could do is pay a little more attention to frequent customers and if they have a more personal service by knowing the name of their customers, that helps customers know feel more important and they are happy to return to the place.
Show yourself calm, not so serious since keeping our emotions in control. As customer service workers it is difficult to control our emotions but in this way we can provide better service and make the customer feel better.

On the other hand, the sales strategy is good since, despite the fact that the prices are accessible, it is very common for them to have discounts on some things and putting some clothes at the entrance helps to invite customers to enter.

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The Components of Models Improvement

The model should be this way since it is the most important thing about customer service. This is something that all companies should comply with in order to say that they have excellent customer service since the needs and requirements of customers are taken into account in addition to good treatment.

Customer Service Experience

Urban Behavior. It is a clothing store located in the Metropolis shopping center at Metrotown station. It is a store that sells mostly women's clothing, with affordable prices if we take into account the prices of other stores in Vancouver. At first glance the place looks nice, you want to go see what they have, inside the place is clean and although there is no one to invite you to enter or receive you at the entrance it seems a good place, especially for students due to prices. Inside, the clothes, which are mostly very youthful, are arranged by style in the different areas of the store, leaving the oldest at the back and what is fashionable up front, which helps a lot to have the attention of customers to enter and in turn invite them to buy. The workers are friendly although they tend to be very serious. This shows a big difference in service as normally people here are very friendly in customer service. This can cause the customer to have negative impressions of the customer

Challenges in Customer Service

There are many challenges in customer service, such as dealing with complaints and criticism or keeping feelings calm, having a good attitude, looking good, having good body language and paying attention to what customers say to say a few. All this affects the service that is given to a client and the perspective that they have of the worker and of the company. For this reason, it is of great importance that companies know what are the challenges that they must overcome and how to do it. The first company I'm going to talk about is Ardene, it's a women's clothing, bags, shoes and accessories store. Make a second sale. One of the company's challenges is to cause the customer to buy something more as a "complement" than what they already have. This is very important when it comes to working selling a product because in this way you make sales better and the company does better. Good communication. Communication is very important and things like asking if the cu

Final Project

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