Challenges in Customer Service

There are many challenges in customer service, such as dealing with complaints and criticism or keeping feelings calm, having a good attitude, looking good, having good body language and paying attention to what customers say to say a few. All this affects the service that is given to a client and the perspective that they have of the worker and of the company. For this reason, it is of great importance that companies know what are the challenges that they must overcome and how to do it.

The first company I'm going to talk about is Ardene, it's a women's clothing, bags, shoes and accessories store. 

• Make a second sale. One of the company's challenges is to cause the customer to buy something more as a "complement" than what they already have. This is very important when it comes to working selling a product because in this way you make sales better and the company does better.
• Good communication. Communication is very important and things like asking if the customer has a bag or if they want a copy of their ticket can make a big difference in how the customer sees the service that the company provides. Although most of the time they ask you, there are things like if they have a refund or exchange system in case you don't have something left or have a defect that you didn't realize, it should be something that they inform you every time they pay and not only sometimes.
• Good attitude. As I have mentioned on other occasions, your attitude and how you show yourself to clients is very important and the fact that you look happy or animated when you serve a client is of great importance since this is part of the importance that they take with them. of the company not only of you. For this reason, you must work on the expressions you make so that they see that you are interested in having a good service.

The next company that has challenges when it comes to customer service is Tim Hortons, it's a good cafe especially if we talk about the products like donuts and muffins but there are some reasons why the service is not so good.

• Quick problem solving. A couple of times it has happened to me that they make a mistake and give my order to someone else and they take time to give me a solution. This is something that bothers people a lot since it makes them waste time, taking care of customers' time in these times is something vital since people do not want or cannot wait and this can cause them to lose customers.
• Great service. This is something of the utmost importance since the client can realize if you serve him with pleasure or if you only do it because you have to. Unfortunately, it is very common to go to this place and they serve you with a bad face or in a bad way and this leaves a bad impression on their customers.

The last one is not a place as such, but I will talk about fast-food restaurants, since these have many challenges to meet in terms of customer service.

• Active listening. Being places with so many people, it is normal that sometimes they want to hurry about this, sometimes they do not listen to everything that the clients ask of them, forcing them to give an incomplete order or putting things that the client requested. remote.
• Speed. Before going to a fast food restaurant was to order something and receive it in a few seconds, now things are different. In short, going to a fast food restaurant means waiting, this does not help much when you are a student or worker since sometimes the free time to eat is short and waiting for the food to be delivered can take up much of the time you spend. you have to eat.