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The best strategies of customer service 

First of all, we must bear in mind that customer service is very important since depending on the experience that customers have in a company, they will request your services again or not.

First impression.

That is why a good customer service strategy is very important, starting with the presentation of the company and the workers that you will see when you enter, because appearance can say a lot about how work is done in some companies and customers have those "Moments of the truth". That is why the image is as important as the first impression.

Communication.

Having good communication is always going to be very important, especially if we talk about customer service, since we have to be clear enough so that any customer can understand what we are trying to tell them. In addition, maintaining good communication with our clients will help us to know what they need and how we can make them more satisfied with our work and exceed their expectations.

Great service. 

The attitude that the worker has towards the client is very important. The client has to feel that he is important to the company and that as workers we point out that each client is important will help the client decide to come back and thus become a loyal client either to the company or to us as workers. This will also help recommend the company, this will help us promote our work and have more clients.

Personalized attention.

Having loyal customers also means that you have to remember things like their names or what they want or are looking for from the company. In other words, give them more personalized attention. In this way they will realize the importance they have, in addition to knowing this type of thing will help us to know more about our clients and to know what is the best way to do our work.

Problem resolution.

Being able to solve problems is a must in customer service. Practicing active listening is something that will help us a lot for this.

Understanding the client's problem, listening patiently and giving a good solution quickly, calmly and telling them when we will solve it will help us a lot to make our clients feel comfortable in case of problems.

Complaints.

Like when solving problems, staying calm will help us a lot, being firm but polite will also help customers have a good experience, and listening to their complaints and resolving them will help us improve our service.

Customer Service Experience 

Urban Behavior. 

It is a clothing store located in the Metropolis shopping center at Metrotown station. It is a store that sells mostly women's clothing, with affordable prices if we take into account the prices of other stores in Vancouver.

At first glance the place looks nice, you want to go see what they have, inside the place is clean and although there is no one to invite you to enter or receive you at the entrance it seems a good place, especially for students due to prices. Inside, the clothes, which are mostly very youthful, are arranged by style in the different areas of the store, leaving the oldest at the back and what is fashionable up front, which helps a lot to have the attention of customers to enter and in turn invite them to buy.

The workers are friendly although they tend to be very serious. This shows a big difference in service as normally people here are very friendly in customer service. This can cause the customer to have negative impressions of the customer service and, in turn, of the store since the attitude of the employees is an important part of what makes customers loyal and decide to invite more people to visit. go to the place Also, normally someone is expected to ask you if you are looking for something in particular or if you need help, but in this case it is different, there are few workers and most of them are at the checkouts getting paid. For these types of places, hospitality is very important, making the customer feel welcome, since they must be encouraged to buy in our store.

 There is always someone to help in the fitting rooms, although they were closed for a long time due to covid, now you can go in and try on the clothes you want. Although the fitting rooms look a bit shabby inside, they have enough space to change comfortably. On the other hand, it is necessary to leave the fitting room to be able to see yourself in the mirror, which depending on the person can be uncomfortable.

Personally, the times I have gone I have always had good service despite the fact that whenever I have gone there are many people either looking at clothes or buying, I think the service in the fitting rooms is very good since the lady who is in charge from that area is very attentive.

Successes & Weaknesses

Speaking again of the example of Urban Behavior, as I commented in the previous post, the people who work there are friendly but there are many things that need to be worked on in terms of customer service, not because it is bad but because it can be much better. 

Perhaps, being a clothing store, the workers do not believe that it is necessary to have so much contact with customers, since more than anything people go, look at clothes, buy and leave. But good service helps improve people's shopping experience. Showing that you want to help in a pinch or that you care about your customers can often make for better customer service. Some things that could be done to improve customer service could be:

• Having someone outside to greet and invite people in will help you get more customers and make them feel welcome.
• Having an employee who is helping, when customers see that employees are looking out for them, helps customers feel comfortable with the store and come back.
• Be more friendly, the fact of smiling at customers shows that you are really comfortable with your work, and you are interested in your customers having a good service and you want them to come back.

• Improve service to have loyal customers. Even if they have frequent customers they don't care too much about them, what they could do is pay a little more attention to frequent customers and if they have a more personal service by knowing the name of their customers, that helps customers know feel more important and they are happy to return to the place.
• Show yourself calm, not so serious since keeping our emotions in control. As customer service workers it is difficult to control our emotions but in this way we can provide better service and make the customer feel better.

On the other hand, the sales strategy is good since, despite the fact that the prices are accessible, it is very common for them to have discounts on some things and putting some clothes at the entrance helps to invite customers to enter.

The Components of Models Improvement 

The model should be this way since it is the most important thing about customer service.

This is something that all companies should comply with in order to say that they have excellent customer service since the needs and requirements of customers are taken into account in addition to good treatment.

Challenges in Customer Service

There are many challenges in customer service, such as dealing with complaints and criticism or keeping feelings calm, having a good attitude, looking good, having good body language and paying attention to what customers say to say a few. All this affects the service that is given to a client and the perspective that they have of the worker and of the company. For this reason, it is of great importance that companies know what are the challenges that they must overcome and how to do it.

The first company I'm going to talk about is Ardene, it's a women's clothing, bags, shoes and accessories store. 

• Make a second sale. One of the company's challenges is to cause the customer to buy something more as a "complement" than what they already have. This is very important when it comes to working selling a product because in this way you make sales better and the company does better.
• Good communication. Communication is very important and things like asking if the customer has a bag or if they want a copy of their ticket can make a big difference in how the customer sees the service that the company provides. Although most of the time they ask you, there are things like if they have a refund or exchange system in case you don't have something left or have a defect that you didn't realize, it should be something that they inform you every time they pay and not only sometimes.
• Good attitude. As I have mentioned on other occasions, your attitude and how you show yourself to clients is very important and the fact that you look happy or animated when you serve a client is of great importance since this is part of the importance that they take with them. of the company not only of you. For this reason, you must work on the expressions you make so that they see that you are interested in having a good service.

The next company that has challenges when it comes to customer service is Tim Hortons, it's a good cafe especially if we talk about the products like donuts and muffins but there are some reasons why the service is not so good.

• Quick problem solving. A couple of times it has happened to me that they make a mistake and give my order to someone else and they take time to give me a solution. This is something that bothers people a lot since it makes them waste time, taking care of customers' time in these times is something vital since people do not want or cannot wait and this can cause them to lose customers.
• Great service. This is something of the utmost importance since the client can realize if you serve him with pleasure or if you only do it because you have to. Unfortunately, it is very common to go to this place and they serve you with a bad face or in a bad way and this leaves a bad impression on their customers.

The last one is not a place as such, but I will talk about fast-food restaurants, since these have many challenges to meet in terms of customer service.

• Active listening. Being places with so many people, it is normal that sometimes they want to hurry about this, sometimes they do not listen to everything that the clients ask of them, forcing them to give an incomplete order or putting things that the client requested. remote.
• Speed. Before going to a fast food restaurant was to order something and receive it in a few seconds, now things are different. In short, going to a fast food restaurant means waiting, this does not help much when you are a student or worker since sometimes the free time to eat is short and waiting for the food to be delivered can take up much of the time you spend. you have to eat.

Reflection

Personally I would choose to work in a restaurant since I will be studying gastronomy and working in a restaurant would give me a lot of knowledge about what work is like and how things are done depending on the type of restaurant. Personally, there is no specific restaurant where I would like to work, but actually I believe that anywhere I can learn something about my career and gain experience and apply the knowledge that I have thanks to this course.

I also find the customer service that can be given in restaurants very interesting, since depending on the place they can make customers feel very important and retain them is very easy.

To get this job, the experience I already have in terms of working in a restaurant would help me a lot, although it is not much it would help me to have a little experience, on the other hand this course will also be very helpful since I will be able to demonstrate the knowledge acquired in customer service, sales, reception and food and beverages.

To complement this I can say that my English is very good thanks to the fact that in the time that I have been in Canada I have improved it a little and thanks to classes that I have taken at some time I will also be able to add French as a third language which would be very helpful for many restaurants because I live in a tourist place.

What I learned

Before this course my knowledge about customer service was very limited as I had only had a job where I practiced customer service and although I tried to do my best I didn't have much knowledge about body language or that there were details that were so important. .

I now believe that the school has helped me gain the necessary knowledge to provide good service to customers. This made me think that it should be something that all companies give when someone is inexperienced in customer service, since it would be very helpful. On the other hand, the fact that teachers and classmates tell their experiences helps a lot to knowing how many problems can be solved, as well as being knowledge that we can use. in our working day providing us with experience. The fact that we can work helps us a lot to apply theoretical knowledge, we can also give it other approaches and learn other ways of solving a problem.

I think this is an efficient and very easy way to learn, since thanks to its examples and the practices we have, it helps us to be sure of the knowledge that teachers give us in class, whether in power point presentations or with explanations.

In conclusion I think that this course prepares you for almost any job and I also think that it has made me improve in my day to day.