Final Project

Before this course my knowledge about customer service was very limited as I had only had a job where I practiced customer service and although I tried to do my best I didn't have much knowledge about body language or that there were details that were so important. . I now believe that the school has helped me gain the necessary knowledge to provide good service to customers. This made me think that it should be something that all companies give when someone is inexperienced in customer service, since it would be very helpful. On the other hand, the fact that teachers and classmates tell their experiences helps a lot to knowing how many problems can be solved, as well as being knowledge that we can use. in our working day providing us with experience. The fact that we can work helps us a lot to apply theoretical knowledge, we can also give it other approaches and learn other ways of solving a problem. I think this is an efficient and very easy way to learn, since thanks to its exam

Personally I would choose to work in a restaurant since I will be studying gastronomy and working in a restaurant would give me a lot of knowledge about what work is like and how things are done depending on the type of restaurant. Personally, there is no specific restaurant where I would like to work, but actually I believe that anywhere I can learn something about my career and gain experience and apply the knowledge that I have thanks to this course. I also find the customer service that can be given in restaurants very interesting, since depending on the place they can make customers feel very important and retain them is very easy. To get this job, the experience I already have in terms of working in a restaurant would help me a lot, although it is not much it would help me to have a little experience, on the other hand this course will also be very helpful since I will be able to demonstrate the knowledge acquired in customer service, sales, reception and food and beverages. To c

There are many challenges in customer service, such as dealing with complaints and criticism or keeping feelings calm, having a good attitude, looking good, having good body language and paying attention to what customers say to say a few. All this affects the service that is given to a client and the perspective that they have of the worker and of the company. For this reason, it is of great importance that companies know what are the challenges that they must overcome and how to do it. The first company I'm going to talk about is Ardene, it's a women's clothing, bags, shoes and accessories store.  Make a second sale. One of the company's challenges is to cause the customer to buy something more as a "complement" than what they already have. This is very important when it comes to working selling a product because in this way you make sales better and the company does better. Good communication. Communication is very important and things like asking if the cu

  The model should be this way since it is the most important thing about customer service. This is something that all companies should comply with in order to say that they have excellent customer service since the needs and requirements of customers are taken into account in addition to good treatment.

Speaking again of the example of Urban Behavior, as I commented in the previous post, the people who work there are friendly but there are many things that need to be worked on in terms of customer service, not because it is bad but because it can be much better.  Perhaps, being a clothing store, the workers do not believe that it is necessary to have so much contact with customers, since more than anything people go, look at clothes, buy and leave. But good service helps improve people's shopping experience. Showing that you want to help in a pinch or that you care about your customers can often make for better customer service. Some things that could be done to improve customer service could be: Having someone outside to greet and invite people in will help you get more customers and make them feel welcome. Having an employee who is helping, when customers see that employees are looking out for them, helps customers feel comfortable with the store and come back. Be more friendly,

Urban Behavior.  It is a clothing store located in the Metropolis shopping center at Metrotown station. It is a store that sells mostly women's clothing, with affordable prices if we take into account the prices of other stores in Vancouver. At first glance the place looks nice, you want to go see what they have, inside the place is clean and although there is no one to invite you to enter or receive you at the entrance it seems a good place, especially for students due to prices. Inside, the clothes, which are mostly very youthful, are arranged by style in the different areas of the store, leaving the oldest at the back and what is fashionable up front, which helps a lot to have the attention of customers to enter and in turn invite them to buy. The workers are friendly although they tend to be very serious. This shows a big difference in service as normally people here are very friendly in customer service. This can cause the customer to have negative impressions of the customer