Skip to main content

What I learned

Before this course my knowledge about customer service was very limited as I had only had a job where I practiced customer service and although I tried to do my best I didn't have much knowledge about body language or that there were details that were so important. .

I now believe that the school has helped me gain the necessary knowledge to provide good service to customers. This made me think that it should be something that all companies give when someone is inexperienced in customer service, since it would be very helpful. On the other hand, the fact that teachers and classmates tell their experiences helps a lot to knowing how many problems can be solved, as well as being knowledge that we can use. in our working day providing us with experience. The fact that we can work helps us a lot to apply theoretical knowledge, we can also give it other approaches and learn other ways of solving a problem.

I think this is an efficient and very easy way to learn, since thanks to its examples and the practices we have, it helps us to be sure of the knowledge that teachers give us in class, whether in power point presentations or with explanations.

In conclusion I think that this course prepares you for almost any job and I also think that it has made me improve in my day to day.


Comments

Post a Comment

Popular posts from this blog

The Components of Models Improvement

  The model should be this way since it is the most important thing about customer service. This is something that all companies should comply with in order to say that they have excellent customer service since the needs and requirements of customers are taken into account in addition to good treatment.
Post a Comment
Read more

Customer Service Experience

Urban Behavior.  It is a clothing store located in the Metropolis shopping center at Metrotown station. It is a store that sells mostly women's clothing, with affordable prices if we take into account the prices of other stores in Vancouver. At first glance the place looks nice, you want to go see what they have, inside the place is clean and although there is no one to invite you to enter or receive you at the entrance it seems a good place, especially for students due to prices. Inside, the clothes, which are mostly very youthful, are arranged by style in the different areas of the store, leaving the oldest at the back and what is fashionable up front, which helps a lot to have the attention of customers to enter and in turn invite them to buy. The workers are friendly although they tend to be very serious. This shows a big difference in service as normally people here are very friendly in customer service. This can cause the customer to have negative impressions of the customer ...
Post a Comment
Read more